Shipping and Return Policies
Shipping Within the U.S.
Same day shipping on most orders if ordered by 4pm CST (Mon-Fri) – or by the next business day. If you order on a weekend or holiday, in most cases your order will ship the next business day.
Most domestic (USA) orders ship via United States Postal Service (USPS) mail unless otherwise indicated, to physical addresses and PO boxes. By default, these orders ship USPS First Class (3-5 business days), but you may also choose Priority Mail (2-3 business days) or Priority Mail Express (next business day delivery for most locations) during checkout at an additional cost.
SHIPMENT TRACKING
Your online account will be updated with a tracking number once we print the postage stamp for your shipment. You can see your tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’
NOTE: Once your order ships, the status of your order will display as ‘Complete’ in your account .
SHIPPING TRANSIT TIMES
USA – USPS Ground Advantage: typically 3-5 business days.
For all other transit times, please refer to the options provided at the checkout page, where you will see prices and transit times specific to your location.
SHIPPING COSTS
Shipping and handling costs will vary depending on what products and quantity you order.
If you’d like to know the shipping cost of an order before you buy, simply add the items to your cart and begin the checkout process. Your cart will show the shipping charges for your order before you fill in any payment details.
Shipping Outside the U.S.
We ship internationally 2-5 times a week, depending on the service requested during checkout. Please note not all shipping methods are available to all countries.
International orders ship via Federal Express International Mail Service, to physical addresses and PO boxes, unless otherwise indicated. These packages are shipped to your local postal service and then delivered to your address from there.
IMPORTANT NOTE: Orders being shipped to International destinations, including EU countries, may be subject to Customs VAT and duties. The customer is responsible for paying these fees before delivery can be made.
SHIPMENT TRACKING
For USPS shipments, there is currently no tracking available for purchases outside the US. For FedEx domestic shipments (some of our products ship FedEx), you can see your FedEx tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’
NOTE: Once your order ships, the status of your order will display as ‘Complete’ in your account (this applies to both Domestic and International shipments).
SHIPPING TRANSIT TIMES
ePost Global Priority Parcels (delivered by your local postal service): typically 3-5 weeks, depending on the destination country.
For all other transit times, please refer to the options provided at the checkout page, where you will see prices and transit times specific to your location.
SHIPPING COSTS
Shipping and handling costs will vary depending on what products and quantity you order.
If you’d like to know the shipping cost of an order before you buy, simply add the items to your cart and begin the checkout process. Your cart will show the shipping charges for your order before you fill in any payment details.
Returns
If for any reason you are not fully satisfied with our product, you may return any unused product or empty bottles to us for a 100% refund.
OraMD
- OraMD Original Strength
- OraMD Extra Strength
- OraMD All-Natural Bad Breath Freshener Spray
Guarantee/Return Period: 1 Year
Earth & Elm
- Earth & Elm Nourishing Face Oil
- Earth & Elm Nourishing Body Oil
Guarantee/Return Period: 90 Days
ReliefMD
- ReliefMD Foot Oil
- ReliefMD Body Oil
Guarantee/Return Period: 1 Year
Other Products
- OraMD Pure Unwaxed Dental Floss
- OraMD Dr.Bass Toothbrush
- Dr. Tom McGuire's Book - Healthy Teeth, Healthy Body