Frequently Asked Questions
Find answers to common questions about us, our products, and practices.
Our products are crafted from the purest ingredients in the world, free from fillers, additives, and GMOs. Each product is handmade using nature-crafted ingredients to support your health and well-being.
With decades of experience in studying the body’s physiology, our research and development team formulates natural ingredients into powerful combinations that deliver real results. We have helped people worldwide achieve better health. Our customer satisfaction rate is over 99%, and we proudly hold an A+ rating with the Better Business Bureau.
Risk-Free Guarantee: We offer a full One Year, 100% Satisfaction, Money-Back Guarantee on every purchase, ensuring your complete confidence in our products.
Yes, we stand behind all of our products with a 100% Money Back Guarantee. Simply return the unused portion, no questions asked, and we’ll refund 100% of the purchase price. Please see our Shipping and Return Policies page to check if the product is eligible and within the guarantee period.
We use a trade secret formulation method that embraces the biodynamic electric activity generated by your body. Bioelectric Mapping® identifies previously unrecognized nutrient interactions that take place when you feed your body or skin. We have discovered how to map those nutrient interactions which show us what the body needs for optimal nutrition. We then apply that research to support internal body harmony by selecting natural ingredients based on what the body needs to perform at peak performance. The results are a more balanced and holistic approach giving way to products that are unique, powerful, and very effective.
We have a wholesale program available. There is a form for you to fill out, and your request will be reviewed by our team.
Here is the link to the wholesale form.
We have an affiliate program available. If you’re interested, please contact
Domestic
Domestic (USA) orders ship via USPS (United States Postal Service) Ground Advantage mail unless otherwise indicated, to physical addresses and PO boxes. This is the default shipping option, but you may also choose to purchase from several other expedited options available at checkout.
Shipping Transit Times:
• USA – USPS Ground Advantage: typically 3-5 business days.
• For all other transit times, please refer to the options provided at the checkout page, where you will see prices and transit times specific to your location.
International
International orders ship via ePost Global, to physical addresses and PO boxes, unless otherwise indicated. These packages are shipped to your local postal service and then delivered to your address from there. This is the default shipping option, but you may also choose to purchase from several other expedited options available at checkout.
Shipping Transit Times:
• ePost Global Priority Parcels (delivered by your local postal service): typically 12-14 business days.
• For all other transit times, please refer to the options provided at the checkout page, where you will see prices and transit times specific to your location.
Shipping and handling costs will vary depending on what products and quantity you order.
If you’d like to know the shipping cost of an order before you buy, simply add the items to your cart and begin the checkout process. Your cart will show the shipping charges for your order before you fill in any payment details.
Domestic
Same day shipping if you place your order before 12pm EST, Monday through Friday, or by the next business day. If you order on a weekend or a holiday, in most cases your order will be shipped the next business day.
International
Packages will be shipped out on Mondays, Wednesdays, and Fridays. Orders will be processed and shipped out if the order is placed before 12pm EST of our shipment days. If you order on a weekend or a holiday, in most cases your order will be shipped the next business day.
Domestic
Your online account will be updated with a tracking number once we print the postage stamp for your shipment. You can see your tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’ An email containing your tracking number will also be sent to you once your shipping label is printed.
International
For USPS shipments, there is currently no tracking available for purchases outside the US. For FedEx domestic shipments (some of our products ship FedEx), you can see your FedEx tracking number by going into ‘My Account,’ clicking on the order, and looking under ‘Comments.’ An email containing your tracking number will also be sent to you once your shipping label is printed.
You will be charged the date of the month that the autoship order was placed at the frequency that was chosen.
Example: Autoship order for every 4 months was placed on the 7th of July. This customer will be charged on November 7th for their next shipment.
If for any reason you are not fully satisfied with our product, you may return any unused product or empty bottles to us for a 100% refund. Please see our Shipping and Return Policies page to check if the product is eligible and within the guarantee period.
Here’s how to return an item:
Ship the unused portion of the product(s) to:
Trusted Health Products, Inc.
396 W Main St
Lewisville, TX 75057
Include a brief note letting us know that you’re requesting a refund.
Include your full name and address so that we can look up your order and process your refund.
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OraMD Tooth Oil not only replaces toothpaste and mouthwash, it's a safe, all-natural alternative. It's made with 100% natural botanical and essential oils that clean teeth and freshen breath without harmful chemicals while also killing periodontal bacteria.
Yes, OraMD Tooth Oil is formulated to help with gum disease and bad breath. Its blend of natural essential oils targets bacteria that cause these issues, promoting healthier gums and fresher breath.
Yes, OraMD Tooth Oil is suitable for sensitive teeth. Its natural ingredients are gentle yet effective, making it a good option for those with sensitive dental conditions.
For best results, use OraMD Tooth Oil twice daily, in the morning and before bed. Regular use helps maintain oral health and prevents common dental issues.
OraMD Tooth Oil is made from natural ingredients and is generally safe for most users. However, due to its potent essential oils, some individuals may experience mild irritation or sensitivity, particularly those with sensitive gums or allergies. If irritation occurs, try diluting the oil with water before use or discontinue use and consult a dentist for alternative recommendations.
Click here to learn more about OraMD Original Strength and OraMD Extra Strength.
Absolutely! Earth & Elm products are designed to be multifunctional, effectively replacing cleansers, moisturizers, serums, toners, and more. Our formula offers comprehensive care in just one step.
Yes, Earth & Elm products are formulated to be suitable for all skin types, including dry, oily, combination, and sensitive skin. It is a unisex product that is suitable for all ages and skin colors.
For best results, use Earth & Elm Face Oil twice daily, in the morning and at night, as part of your regular skincare routine.
Yes, Earth & Elm products can be used on acne-prone skin. Their natural, non-comedogenic (meaning that it won’t cause blackheads) ingredients help balance and nourish the skin without clogging pores.
Earth & Elm is environmentally friendly due to their use of organic, sustainably sourced ingredients, eco-friendly packaging, and a commitment to minimal processing to maintain the purity and potency of their products.
Every person has their own cadence, however from our observations, a bottle can last 1-3 months. Your skin may require more product initially, as your skin adjusts to the new skincare.
Click here to learn more about Earth & Elm Face Oil and Earth & Elm Body Oil.
Many users report feeling rapid relief after application due to the fast-acting nature of our natural ingredients.
No, while ReliefMD Foot Oil is formulated for feet and ankles, it can also be used on other areas of the body experiencing soreness or discomfort.
Yes, ReliefMD can be used alongside other pain relief methods because it is a soothing oil applied directly to areas of discomfort. It does not interfere with other treatments or cause side effects, making it a convenient addition to your pain management routine.
Yes, ReliefMD is safe for daily use. Its natural ingredients are gentle enough for regular application to provide ongoing relief.
ReliefMD supports athletes and physically active individuals by providing relief from muscle soreness and joint pain, helping to enhance recovery and maintain performance. Its blend of essential oils soothes and revitalizes tired muscles and feet after intense physical activity.
Click here to learn more about ReliefMD Body Oil and ReliefMD Foot Oil.